Terms of Service

By Aurora
Website: byaurora.ae

By accessing or using our website, you agree to comply with the following Terms of Service. Please read them carefully.

1. Legal Entity

This website is operated by By Aurora, a company legally registered and operating in the United Arab Emirates.

2. Products and Services

We offer high-quality jewelry made from stainless steel, sterling silver, and copper, often plated with gold. All products listed on the website are subject to availability, and we reserve the right to discontinue any item at any time.

3. Shipping Policy

We currently ship to:

• All Emirates within the UAE

• GCC countries

• Internationally (select regions)

Shipping costs and delivery times vary based on location and will be provided at checkout. Orders are processed and shipped within the stated timelines unless otherwise specified.

4. Returns and Refunds

We do not accept returns or exchanges unless:

• A mistake was made in the order

• There is a manufacturing defect

To be eligible, you must notify us within 2 days of receiving your order. The item must be in original condition and include all packaging. For more details, refer to our Return and Refund Policy.

5. Privacy and Data Collection

We collect customer information (such as name, email, phone number, and shipping address) solely for processing and delivering orders.
We do not use cookies on our website.

6. Contact Information

If you have any questions or concerns, please contact us through our Contact Us page or email us at Auroraae@outlook.com

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7. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page.