Delivery Policy

At By Aurora, we take pride in delivering your exquisite jewelry with the utmost care and professionalism. Our comprehensive delivery policy ensures a seamless shopping experience from checkout to your doorstep.

1. Domestic Delivery (Within UAE)

• Delivery Time: 2–5 working days (excluding weekends and public holidays)

• Delivery Fee: Flat rate of 30 AED for all Emirates

• Delivery Fee: 45 AED for Western Region ( Sunday, Tuesday and Thursday )

• Service Includes:

  • Card payment.

2. International Delivery

GCC Countries

(Saudi Arabia, Kuwait, Qatar, Bahrain, Oman)

• Delivery Time: 5–7 working days

• Shipping Rates:

  • First 1 kg: 85 AED

  • Additional weight: +50 AED/kg

Worldwide Shipping

• Delivery Time: 5–7 working days (may vary by destination)

• Shipping Rates:

  • Middle East/North Africa: 95-230 AED

  • Europe/USA/Canada: 150-175 AED

  • Asia/Australia: 150-175 AED

• Note: Customers are responsible for any customs duties/taxes

3. Returns & Exchange

• Process:
  Submit request via Contact Us

• Free returns for defective/wrong items

Full policy: Refund & Returns

4. Important Information

• All transactions subject to our Terms of Service

5. Contact Information

By Aurora
🌐 byaurora.ae
✉  Auroraae@outlook.com
📞 +971504137897

For immediate assistance, visit our Contact Us page

Policy last updated: 04-08-2025